- Main Box Office: (585) 454-2100
- Administrative Office: (585) 454-8831
- Located at main box office entrance
- Photo ID required for pickup
- Tickets available 1 hour before performance start time
- Group representatives can collect multiple tickets
- On-site parking lot available
- Street parking on Gibbs Street
- Nearby municipal parking garages
- Accessible parking spaces near main entrance
- Wheelchair accessible seating on multiple levels
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Service animal friendly
- No outside food or beverages
- Photography/recording prohibited during performances
- Cell phones must be silenced
- Business casual attire recommended
- No late seating during performances
- Children 5 and under generally not permitted
- Recommended age varies by performance type
- Matinee performances often more child-friendly
- Booster seats available upon request
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