Atlanta Falcons

- Main venue and box office inquiries: contact through the official Mercedes-Benz Stadium website or the phone number listed on your ticket confirmation
- Ticketing and order support: use the contact options in your ticketing provider's account portal
- Accessibility assistance: call ahead or check the stadium's accessibility page for dedicated lines
- Event-day information: staff are available at guest services locations inside the stadium

- Will call pickup is available at designated box office windows at the stadium
- Bring the purchasing credit card and a valid government-issued photo ID matching the name on the order
- Arrive early on event days, as lines may be longer before the event
- Check your confirmation email for the exact will call location and pickup times
- Tickets may also be available through mobile delivery, which does not require will call

- On-site and nearby parking garages and lots are available; pre-paid parking is recommended on event days
- Rideshare and taxi drop-off and pick-up zones are located near the stadium perimeter
- MARTA rail access is available via nearby stations, including GWCC/CNN Center and Vine City, which are a short walk from the stadium
- Arrive early, as traffic congestion is common before and after major events
- Accessible parking spaces are available near entrances; present a valid disabled parking placard or plate

- Accessible seating is available across multiple levels and price ranges
- Companion seats are available adjacent to wheelchair-accessible spaces
- Elevators and accessible routes connect all levels of the stadium
- Accessible restrooms and concessions are located throughout the venue
- Service animals are welcome
- Reserve accessible seating in advance through the box office or ticketing provider for the best selection
- Contact the stadium accessibility office for assistance with specific needs

- Clear bag policy is enforced; only approved bag sizes and clear containers are permitted
- Prohibited items include weapons, outside food and beverages (with limited exceptions), drones, and large umbrellas
- All guests must pass through security screening upon entry
- Re-entry is generally not permitted once you have exited the venue
- Tickets are subject to the venue's terms of entry and event-specific rules
- Management reserves the right to refuse entry or remove guests who violate policies

- Children must have a ticket for entry, and infants may require a ticket depending on the event
- Children under 14 must be accompanied by an adult at all times
- Age restrictions may apply to certain events, such as concerts with explicit content
- Strollers may be restricted in some areas; check current guidelines before arriving
- Child-friendly amenities, including family restrooms and nursing areas, are available throughout the venue