Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Office: (614) 412-2255
- Ticket Support: (614) 447-2739
- Located at Main Ticket Window
- Open 2 hours before event start
- Valid Photo ID required for pickup
- Original purchase confirmation recommended
- On-site parking available
- Lot A, B, C surrounding stadium
- Standard rate: $20 per vehicle
- Handicap parking near main entrances
- Carpooling encouraged
- ADA compliant seating
- Wheelchair accessible spaces
- Companion seats available
- Elevators to all levels
- Assistive listening devices upon request
- Clear Bag Policy in effect
- No outside food or beverages
- No weapons
- No professional camera equipment
- No smoking inside venue
- Children under 2 free on lap
- Children 3+ require ticket
- Recommended age: 5 and older
- Ear protection available for young children
If you missed your chance to buy tickets for the World Cup's Vancouver matches, fret not — there are still a few ways to get in before the action kicks off at BC Place
Apr 20, 2026