K-pop World Festival

- Main Box Office: (210) 207-3663
- General Information: (210) 207-3500
- Group Sales: (210) 207-3663

- Will Call Window Location: Main Box Office entrance
- Hours: Opens 2 hours before events
- Valid Photo ID Required: Yes
- Tickets must be picked up in name of purchaser
- Allow extra time for will call during high-traffic events

- On-Site Parking: Multiple lots available with varying rates
- Parking Rates: Typically $10-$15 depending on event
- ADA Parking: Designated accessible spaces available
- Valet Options: Available for select premium events
- Street Parking: Limited availability in surrounding area
- Recommend arriving early for convenient parking

- ADA Compliant Seating: Wheelchair accessible spaces throughout venue
- Companion Seating: Available alongside accessible sections
- Accessible Restrooms: Multiple locations
- Elevators: Available for all levels
- Assisted Listening Devices: Available upon request
- Contact (210) 207-3663 for specific accessibility needs

- Bag Policy: Small bags permitted (12x12x6 inches max)
- No outside food or beverages
- No professional cameras or recording devices
- Prohibited items: Weapons, illegal substances, glass containers
- Venue is smoke-free and alcohol policy varies by event type
- Re-entry: Typically not permitted unless specified
- Arrive 30-45 minutes early for security screening

- Age Policy: Infants under 2 may attend select events
- Ticket Required: Children typically require tickets regardless of age
- Supervised Children: All minors must have adult supervision
- Age Restrictions: Vary by event type (family-friendly vs. restricted events)
- Height Requirements: Some events have specific requirements
- Contact venue regarding specific event policies for children