Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Casino: (253) 804-4000
- Events Center Box Office: (253) 804-4471
- Located at Events Center Box Office
- Valid Photo ID required for pickup
- Ticket purchaser must be present or provide authorized representative documentation
- Pickup available 1 hour before event start time
- Free Parking Available
- Large Parking Lot with Ample Spaces
- Handicap Parking Designated Near Entrance
- Well-Lit and Monitored Parking Areas
- Complimentary Valet Parking for Select Events
- ADA Compliant Seating
- Wheelchair Accessible Spaces
- Companion Seat Options
- Clear Sight Lines
- Assistance Available Upon Request
- No Outside Food or Beverages
- Age Restrictions May Apply (21+ for Casino, Varies for Events)
- Professional Camera/Recording Equipment Prohibited
- Dress Code: Casual to Smart Casual
- No Weapons Permitted
- Minors Not Allowed in Casino Area
- Some Events May Be All Ages
- Children Under 16 Must Be Accompanied by Adult
- Specific Event Age Restrictions Apply
- No Childcare Facilities Provided
If you missed your chance to buy tickets for the World Cup's Vancouver matches, fret not — there are still a few ways to get in before the action kicks off at BC Place
Apr 20, 2026