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All under 18s must be accompanied by an adult (aged 18 or over). No unaccompanied under 18s are allowed on site. Children aged 2 and under can attend for free without a ticket. All other children must have a full price ticket to enter the festival. Please be aware no prams are permitted at Depot Live. A max of 6 tickets per person and per household applies. Tickets in excess of 6 will be cancelled.
Accessible Tickets are available online via Ticketmaster. On the event page, select the "View Only Accessible Tickets" toggle to view and purchase them. For accessible ticket types (Wheelchair, Mobility, Deaf/Hard of Hearing), select one paid ticket and add the corresponding free companion ticket during purchase. By purchasing accessible tickets, you confirm that you are eligible. Proof of eligibility may be requested, and tickets may be cancelled if they are misused. For details on accessible ticket types, accessibility information and how to contact the Accessibility Team, please visit the Depot Live at Cardiff Castle Accessibility and Accessible Ticketing information.

- Main Reception: +44 29 2087 8100
- Visitor Information: +44 29 2087 8104

- Ticket collection at main castle entrance
- Bring booking confirmation or ID
- Collection available up to 30 minutes before closing time

There is no parking available at the venue.

- Wheelchair accessible routes throughout castle grounds
- Adapted toilets available
- Some areas with limited mobility access
- Free carer admission for visitors with disabilities

- No pets (except service animals)
- Photography permitted without flash
- No smoking on castle premises
- Respectful behavior required
- Large bags must be checked at reception

- Children under 5 enter free
- Supervised children welcome
- Family-friendly guided tours available
- Child activity trails and educational programs
- Reduced ticket rates for children and families