- Main Office: (315) 736-4357
- Ticket Information: (800) 819-5640
- Tickets available for pickup at Utica Station
- Valid photo ID required
- Arrive 30-45 minutes before scheduled departure
- Free parking at Utica Station
- Designated passenger drop-off area
- Limited accessible parking spaces
- Recommend arriving early during peak season
- Wheelchair accessible train cars
- Designated spaces for passengers with mobility challenges
- Advance notice recommended for special accommodations
- No smoking on trains
- No outside food or beverages
- Quiet conversation encouraged
- Luggage must fit in overhead compartments
- Children under 3 ride free with paying adult
- Children 3-12 receive discounted fare
- Unaccompanied minors under 12 not permitted
- Family-friendly environment