- Main arena office: +49 (0)2381 123456
- Customer service: +49 (0)2381 987654
- Located at main entrance reception
- Ticket pickup with valid ID
- Available 1 hour before event start
- Must present booking confirmation
- Free parking available on-site
- Designated parking lot with 100+ spaces
- Accessible parking near main entrance
- Well-lit and monitored parking area
- Wheelchair accessible spaces
- Companion seating available
- Elevator access to different levels
- Clear pathways throughout venue
- No outside food or drinks
- Proper sports attire required
- No smoking inside facility
- Children under 12 must be accompanied by adult
- Children under 6 must wear helmet
- Skating lessons available for kids
- Rental skates in children's sizes
- Parental supervision mandatory
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