Stara Nowa Pastorałka

- Main Reception: +48 22 621 62 41
- Information Line: +48 22 621 62 41
- Best call times: Tuesday-Sunday, 9:00 AM - 4:00 PM (CET)

- Tickets available at main gate entrance
- No advance will-call reservation system
- Purchase tickets directly at ticket office on day of visit
- Group reservations (10+ persons) require advance booking by phone
- Online tickets: available through official website, printed at home required

- Limited free parking available in surrounding streets
- Paid parking lot: Al. Ujazdowskie (adjacent to venue)
- Street parking: 2-3 hours maximum, metered zones
- Recommendation: Use public transport (buses 116, 180, 195; trams 4, 15, 35)
- Bicycle parking available near entrances

- Wheelchair accessible main gates and pathways
- Accessible restroom facilities available
- Flat terrain in palace areas; some gardens have uneven surfaces
- Designated accessible seating in performance venues
- Mobility assistance: contact venue in advance at +48 22 621 62 41
- Service animals permitted throughout grounds

- Respectful behavior and appropriate attire required
- No running or shouting in galleries
- Photography permitted (no flash in exhibition areas)
- No smoking throughout grounds
- Stay on designated pathways in gardens
- Food/beverages only in designated café areas
- Keep noise levels low during performances
- Follow staff instructions and posted signage

- Children under 7 years: free admission
- Children 7-18 years: discounted rates
- Family tickets available for groups
- Stroller access in palace rooms (limited space)
- Children must be supervised at all times
- No running in galleries or near water features
- Children's guide available at information desk
- Special family programs offered seasonally
- Age-appropriate activities in summer (outdoor theaters, concerts)